• Technical Helpdesk Hotline: 6248-9111

Reported




Roles




Tools






Status





Canvas (Adaptive Release for Assignments)

  • Problem: Adaptive release of assignments can only be selected using student name. If there are 2 similar names in the class, it is not possible to identify the correct student.
  • Workaround: Adaptive release is not possible by another identifier such as PI no
  • Status: No solution yet. Feedback provided to vendors
  • Reported Date: 06-02-2017
  • Applies To: Admin Staff

Canvas (Attachment for Conversations)

  • Problem: Recipient is not receiving the attachment that I sent
  • Workaround: Attachment needs to be attached within Canvas. Please avoid replying from your email if you want to append file attachment.
  • Status: Intended Behaviour
  • Reported Date: 06-02-2017
  • Applies To: Admin Staff and Instructor

Canvas (Courses in Course List)

  • Problem: Unable to search by Courses
  • Workaround: To use browser search function instead
  • Status: Workaround Available
  • Reported Date: 06-02-2017
  • Applies To: Admin Staff

Canvas (Images for Quiz and Announcement)

  • Problem: Images cannot be copied and paste into Canvas directly
  • Workaround: Images need to be uploaded to Canvas and linked. Copy and paste does not work as Canvas editor is different from Microsoft Word editor
  • Status: Intended Behaviour
  • Reported Date: 06-02-2017
  • Applies To: Admin Staff

Canvas (Multiple Attempts Quiz)

  • Problem: Canvas submitted and graded my unfinished quiz attempt
  • Workaround: All unfinished quiz attempt will be submitted when the time limit expired or when the due date is met. Please read the quiz instruction to find out how the score is kept (Highest/Latest) and ensures that quiz attempt is completed before submitting or exiting the quiz
  • Status: Intended Behaviour
  • Reported Date: 06-02-2017
  • Applies To: Student

Canvas (Timed Quiz)

  • Problem: Quiz attempt get submitted automatically when the time limit expired
  • Workaround: Please complete the quiz attempt for timed quiz before the time limit expired
  • Status: Intended Behaviour
  • Reported Date: 06-02-2017
  • Applies To: Student

Canvas (Timed Release of Quiz Results)

  • Problem: Unable to release quiz results automatically by setting a specific date & time
  • Workaround: Manual intervention is required to release quiz results based on a specific date & time
  • Status: No solution yet. Feedback provided to vendors
  • Reported Date: 06-02-2017
  • Applies To: Admin Staff

Respondus (Images for Quiz)

  • Problem: Images for quiz cannot be exported from Respondus into Canvas directly
  • Workaround: Images need to be uploaded to Canvas and linked manually to the quiz's questions.
  • Status: Workaround Available
  • Reported Date: 06-02-2017
  • Applies To: Admin Staff

Turnitin (Assignment Submission)

  • Problem: Unable to submit assignment using Safari browser
  • Workaround: To install and use Google Chrome browser
  • Status: Workaround Available
  • Reported Date: 06-02-2017
  • Applies To: Student

Turnitin (Originality/Similarity Report %)

  • Problem: Turnitin Originality/Similarity report (%) in SpeedGrader does not update and will only show the % for the first submission of student regardless of the no. of assignment submissions
  • Workaround: To view Turnitin Originality/Similarity report (%) from Turnitin interface instead. Located at the same student submission link
  • Status: No solution yet. Feedback provided to vendors
  • Reported Date: 06-02-2017
  • Applies To: Instructor

SUSS Gradebook (Average Score)

  • Problem: Unable to perform average calculation addition assessment components if quizzes average score is required
  • Workaround: There can only be 1 average score in SUSS Gradebook
  • Status: Enhancement in Progress
  • Reported Date: 06-02-2017
  • Applies To: Admin Staff

SUSS Gradebook (Confirmation to Stage 2)

  • Problem: Instructors do not see a prompt to alert them when proceeding to Stage 2
  • Workaround: Instructor must remember to check carefully on the entered scores, remarks etc before proceeding to Stage 2
  • Status: Enhancement in Progress
  • Reported Date: 06-02-2017
  • Applies To: Instructor

SUSS Gradebook (GBA Grouping)

  • Problem: Duplicate student names
  • Workaround: Instructor can choose any of the duplicate student name for grouping
  • Status: Enhancement in Progress
  • Reported Date: 06-02-2017
  • Applies To: Instructor

SUSS Gradebook (GBA Grouping)

  • Problem: GBA grouping is not made mandatory
  • Workaround: Instructor must remember to group students for GBA assignment
  • Status: Enhancement in Progress
  • Reported Date: 06-02-2017
  • Applies To: Instructor

SUSS Gradebook (Title Header)

  • Problem: Instructors are unable to see the title header when the class list is long and scrolling is required. It is tedious to scroll up and down to check the corresponding title for the entry boxes
  • Workaround: Not a viable workaround to use the browser zoom out function
  • Status: Enhancement in Progress
  • Reported Date: 06-02-2017
  • Applies To: Instructor

Virtual Class -Collaborate- (Live Class)

  • Problem: Unable to share Collaborate live class link across T groups (T01, T02, T03 etc)
  • Workaround: To create the live class link in L01 and inform students to access from L01 instead
  • Status: Workaround Available
  • Reported Date: 06-02-2017
  • Applies To: Instructor

Virtual Class -Collaborate- (Recording)

  • Problem: Automated recording is not available
  • Workaround: Instructor has to remember to click on the record button manually
  • Status: Workaround Available
  • Reported Date: 06-02-2017
  • Applies To: Instructor

Canvas (Quiz and Assignment)

  • Problem: When assigning more than 11 students with differentiated due dates in quiz or assignment setting under "Assign to" section, it will cause students past the 200th student in the roster to display as “Loading..." after the quiz or assignment setting has been saved. This problem is only applicable to course site with more than 200 students. Please click HERE for more information.
  • Workaround: Manually screen capture to keep track of the list of students that has been assigned the differentiated due dates in quiz or assignment setting. If there is no need to set differentiated due dates for quiz, please use “Moderate this quiz” instead to open the quiz for student to attempt (For more information, please click HERE to refer to Chapter 7, Grouping Quizzes, of Canvas Programme Executive Guide).
  • Status: Resolved
  • Reported Date: 02-03-2017
  • Applies To: Admin Staff

SUSS Gradebook(Set Group Score)

  • Problem: Unable to update the group score using “Set Group Score” button
  • Workaround: Grade has to be manually updated for each group member under the “Given Score” column
  • Status: No solution yet. Feedback provided to vendors
  • Reported Date: 02-03-2017
  • Applies To: Admin Staff and Instructor

Virtual Class -Collaborate- (Live Class)

  • Problem: After updating your Nvidia Video Card to Driver version 378.49, released on January 23rd, 2017, the Collaborate Launcher will no longer load Collaborate Original sessions.
  • Workaround: Install Nvidia hotfix driver version 378.57 by clicking HERE to download the driver
  • Status: Workaround Available
  • Reported Date: 02-03-2017
  • Applies To: Student